WhatsApp Business Communication

Tocation

Customer conversations, team service, and follow-up in one clear, connected experience.

InboxTeamAutomationAI Agent

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01 · Inbox

A shared inbox for every conversation.

Conversations, assignment, status, and customer context in one interface.

Inbox

248 conversations

⌕ Search conversations

Recent conversationsFilter

Northbridge Advisory

The updated engagement letter is ready for review.

AdvisoryAgent active

10:42

Vertex Compliance

The customer verification documents are ready for review.

ComplianceAssigned

09:55

Horizon Legal Advisory

The NDA has been signed by all parties.

LegalWaiting for us

Yesterday

Cedar Corporate Finance

The updated financial assumptions have been uploaded.

FinanceReview

Jul 28

◧Inbox

☺Contacts

▤Campaigns

ΩAutomation

Sarah AlotaibiAssigned to Support Team

Hello, I need to move my booking to Thursday.10:37

Conversation assigned to Faisal

Done. I am checking the available times now.10:39 ✓✓

Great, preferably after 6:00 PM.10:40

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02 · Customer Service Agent

A customer service agent.

Receives conversations, understands context, responds, or routes them within defined permissions.

‹

Northbridge AdvisoryOnline nowConversation owner · Sarah

Today

Hello, the requested documents have been sent. Please confirm receipt.

PDF

requested_documents.pdf1.8 MB · Uploaded securely

10:37 AM

Internal noteVisible to your team only

Please review the documents and confirm they are complete before sending the final response.

Added by Sarah · 10:39 AM

Hello, the documents were received successfully. The team will review them and get back to you shortly.Sent by the Tocation Agent · 10:42 AM ✓✓

Thank you. We are waiting for your update.10:44 AM

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03 · Campaigns

WhatsApp campaigns.

Create campaigns, organize audiences, and track delivery status.

Campaigns

Total campaigns24

Recipients48.2K

Delivered97.8%

Read88.4%

Campaign

Audience

Delivered

Read

Status

Summer BookingUpdated 10 minutes ago

8,420

98.4%

91.2%

Completed

VIP CustomersScheduled for Thursday

2,860

—

Scheduled

Reservation ReminderRunning now

5,240

96.8%

84.5%

Running

New Branch LaunchCompleted yesterday

12,400

97.1%

86.7%

Completed

04 · Reports

Conversation and campaign reports.

Clear metrics for conversation, team, and campaign performance.

Reports

Conversations18,452

First response1m 48s

Resolution rate96.4%

Waiting87

Conversation activityDaily

Queue healthNow

Open82

Assigned61

Unassigned7

Waiting24

Closed today521

Team performanceTop agents

Faisal428 conversations1m 32s97.1%

Sarah402 conversations1m 45s96.6%

Ahmed388 conversations2m 02s95.9%

05 · Book a meeting

Book a product demo.

Choose a suitable day and time to review Tocation and explore its core interfaces.

30 minutes

Online meeting

Saudi Arabia time

August 2026

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